Product tours

BestChat provides visitors with the easiest way to contact customer support, and helps administrator analyze visitors’ browsing journeys and agents’ performance. What's more, BestChat assists your support team in facilitating the transaction and solving puzzles.

Customer

BestChat provides visitors with the easiest way to contact customer support through web, Apps and social media messaging, etc.

Start chatting as quickly as possible

Easier for customers to talk with the support team through website chat window, social media messaging, SMS.

Flexible questionnaire

Fill the questionnaire before live chat, leave the information for the company to let them contact visitors initiatively.

Rich types of rich media messages

Send pictures, screenshots, or other alternative files to agent for their better understanding of your issue.

Improve their customer support

Evaluate agent’s performance and make a short comment to help the company improve their customer support.

Start chatting as quickly as possible

Easier for customers to talk with the support team through website chat window, social media messaging, SMS.

Flexible questionnaire

Fill the questionnaire before live chat, leave the information for the company to let them contact visitors initiatively.

Rich types of rich media messages

Send pictures, screenshots, or other alternative files to agent for their better understanding of your issue.

Improve their customer support

Evaluate agent’s performance and make a short comment to help the company improve their customer support.

Supervisor

BestChat helps administrator analyses visitor’s browsing journey and agent’s performance. SEO friendly tools, customizable analytics and KPI reports are prepared to ease your work.

Monitor chat, join or take over the chat to help your agents in some cases.

Study the traffic, frequent visiting pages or keywords leading to your site, etc., which could help your marketing department.

Manage your agents, query chat history, study KPI reports and set launch restriction.

Set automatic chat distribution strategy based on agent’s capacity.

Agent

BestChat assists your support team facilitating the transaction and solving puzzles. Agents could launch the Windows-based client or Apps to chat with visitors.

Product tours

Customer

Start chatting as quickly as possible

Flexible questionnaire

Rich types of rich media messages

Improve their customer support

Start chatting as quickly as possible

Flexible questionnaire

Rich types of rich media messages

Improve their customer support

Supervisor

Monitor chat, join or take over the chat to help your agents in some cases.

Study the traffic, frequent visiting pages or keywords leading to your site, etc., which could help your marketing department.

Manage your agents, query chat history, study KPI reports and set launch restriction.

Set automatic chat distribution strategy based on agent’s capacity.

Start a new journey

Agent

Collect, evaluate and manage customer information through CRM system to dig out potential customers.

Track all the visitors who are browsing your site with relative info, IP, referrals, and keywords, etc.

Proactively greet with your potential customer by inviting or initiating.

Initiate chat manually through answering, inviting and initiating, or automatically distributed by system.

Monitor visitor’s typing process, understand their intent, and respond appropriately.

Let us be your advantage now